Complaints

If you have a complaint about any of the products or services that Jim’s Insurance Services offers, you can raise your concern directly with Jim’s Insurance. For complaints with other Jim’s services, please submit via this link or call the Customer Contact Centre on 131 546.

Jim’s Insurance can be contacted as follows:

Email: insurance@jims.net
Post: 48 Edinburgh Rd Mooroolbark Vic 3138 
Phone: 1300 546 000 

If your complaint cannot be resolved internally by the Jim’s Insurance team you may refer the matter to AFCA. We are members of the Australian Financial Complaints Authority (AFCA), a free consumer service. Further information is available from our office, or contact AFCA directly on 1800 931 678 or visit www.afca.org.au. We also follow The Insurance Brokers Code of Practice.

Jim’s Insurance hold professional indemnity insurance in accordance with the requirements of section 912B of the Corporations Act.