Claims Procedures & Forms

In the event of any claim, please do not hesitate to contact us at any time to assist you.

We can be contacted at:

Telephone: 1300 546 000 
Or call Jadran Sango 0466 089 908

Jim’s Insurance Services
48 Edinburgh Road


If you break a window please call Express Glass on 1300 666 234

Advise them that you are a Jim’s Franchisee and they will take care of the repairs and bill you your excess. They will then send us the tax invoice to pay the balance.


Lodging an insurance claim with Jim’s Insurance is simple. We aim to minimise any further stress to you, and assist you with the progression of your claim.

We will help you put together the information that the insurer is likely to require and we will pass it on to your insurer for you. If your insurer needs you to complete a claim form, we can forward this to you.

Collate the claim documentation as soon as possibly following the event, claim form, repair and / or replacement quotes, proof of ownership (original receipts), and police report. Having all documentation up front will speed along your claim.

Do let us know if you have any problem with a claim or if the insurers are delaying settlement.

Sometimes, in the case of serious damage, the insurers will appoint a Loss Adjustor to inspect the damage.


What’s Covered?

A Public Liability policy provides cover for a Franchisee’s business in undertaking it’s business activities for personal injury or property damage caused to members of the public.

The policy responds where the insured (the Franchisee) is at fault and where the activity giving rise to the damage is not excluded (exclusions are noted in the policy wording and accompanying policy schedule).

How do I make a claim?

Should you need to lodge a claim for Third Party Property Damage or Personal Injury to a member of the public you will need to complete and return the following form to Jim’s Insurance Services as soon as possible.

Your Policy Number can be found on your Jim’s Insurance Tax Invoice & Policy Schedule that was previously sent to you.

Public Liability Claim CHECKLIST:

  • Have you completed your claim form in full?
  • Have you dated and signed your claim form?
  • Have you provided details of your nominated Bank Account ?
  • If Third Party Property Damage, have you attached quote(s) for repairs?
  • Have you attached photos of the damage?
  • Have you emailed your claim form and relevant docs to

** Please be advised that if you have not attended to the above requirements, your claim settlement will be delayed.

Claim Forms

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