Claims
CLAIMS PROCEDURES
In the event of any claim, please do not hesitate to contact us at any time to assist you.
We can be contacted at:
Telephone: 1300 546 000
Email: insurance@jims.net
Or call Jadran Sango 0466 089 908
Jims Insurance Services
48 Edinburgh Road
MOOROOLBARK VIC 3138
General Information
Lodging an insurance claim with Jim’s Insurance is simple. We aim to minimise any further stress to you, and assist you with the progression of your claim.
We will help you put together the information that the insurer is likely to require and we will pass it on to your insurer for you. If your insurer needs you to complete a claim form, we can forward this to you.
Collate the claim documentation as soon as possibly following the event, claim form, repair and / or replacement quotes, proof of ownership (original receipts), and police report. Having all documentation up front will speed along your claim.
Do let us know if you have any problem with a claim or if the insurers are delaying settlement.
Sometimes, in the case of serious damage, the insurers will appoint a Loss Adjustor to inspect the damage.
For all house glass breakages please call Express Glass on 1300 666 234 and advise them that you are a Jim’s franchisee. They will charge you your excess, repair the damage and send Jim’s Insurance a tax invoice to pay the balance.
